Frequently asked questions
What are your hours of operation
We're open Monday through Friday, 8:30 - 5:00pm.
How do I set up an account?
How do I download the photos from my account?
Which cities do you photograph?
We cover a 35-mile distance from our office in Minneapolis at no charge. We do also have one satellite photographer in St Cloud who covers a 35-mile radius from St Cloud. For properties outside our coverage area, we charge a drive fee for the photographer's additional time and mileage. The drive fee is based on the property’s distance from our office.
What is an “Arrival Window”?
An arrival window is a block of time in which the photographer will be arriving at the property. Typically, it is a 1-2 hour time span.
Why can’t I schedule a specific time with the photographer?
Will the photographer call me on the way to the property?
We’re happy to have the photographer call you when they’re about 30 minutes from the property. If you would like to receive a courtesy call, please submit the name and phone number for the person the photographer should contact in the “Courtesy Call” section of the order.
Can the photographer give me more than a 30-minute notice?
The photographer will do their best, however, depending on their schedules, it can be very difficult for them to accurately estimate the precise time they’ll be arriving at the property.
Can I request a specific photographer?
You can let us know your request within the “Additional Notes” section when ordering. We will do our best to schedule you with your preferred photographer(s) but cannot guarantee it. Please note, requesting a specific photographer may affect the date and/or time of the appointment.
How should I prepare my home for photography?
We do ask that the home be photo-ready when the photographer arrives. To assist with that, we include the Spacecrafting Checklist document with the confirmation email. The checklist has suggestions for getting your home “photo ready." We recommend de-cluttering the home as much as possible.Our downloadable checklist can be found here
When will I receive the photographs?
We provide next business day processing for photos. For example, if a property is photographed on a Monday, you’ll receive the photos by the end of the business day on Tuesday. We do offer Saturday processing for our Friday shoots. Photos taken on a Saturday or Sunday will be ready by the end of business day on the following Monday.
Can I get my photos first thing in the morning?
Our photographers upload all of their properties at the end of the day after they’ve completed their appointments, and the editing staff begins work on the properties the following morning. We will do our best to get the photos to you as quickly as possible, however, we guarantee by the end of the business day.
Is same day processing available?
We do offer same day processing for an additional $100.00. If you opt for same day processing, we’ll need to schedule the appointment earlier in the day so we can have the photographer rush the photos into the office to be edited. The photos will be ready by the end of the business day. Please note, we recently improved our editing process and are excited to now offer enhanced window views on all of our properties. However, for rush orders, we offer standard window views due to the limited editing time.
How many photos will I receive?
Should I meet the photographer at the property?
What time of day should the property be photographed?
How do I order exterior-only photographs?
When ordering, please select “Exterior City/Suburb” package ($70.00) or the “Exterior Lakeshore/Acreage” package ($120.00) depending on whether or not the property is on more than five or more acres or lakeshore/riverfront.
What is the difference between an Exterior City/Suburb and Exterior Lakeshore/Acreage package?
What time will the photographer shoot the exterior-only photos?
In order to keep the price point of an Exterior City/Suburb or Exterior Lakeshore/Acreage package affordable and allow agents to order them as necessary, we provide the date of the shoot but not an arrival window. This enables our photographers to do their best to work around weather conditions that may occur the day of the appointment and gives them the flexibility to stop at the property when they are in the area and it best fits in their schedule. If requested, we can provide an estimated time (Morning, Mid Day or Afternoon) but not a specific arrival window. The photographer can also give you a call when they are on their way to the property if you like.
While the photographer is taking photos for an exterior-only shoot, can they take a couple of quick photos inside the home, too?
We’re happy to see if the photographer has time to take additional photos. Anytime a photographer needs to access a home, we would need to charge an additional fee. To photograph 2-3 small rooms, we would typically charge our Interior Reshoot package ($150.00). For additional/larger areas, we may need to charge the corresponding square footage package.
Can I order exteriors now and interiors later?
Yes, you can order a “Exterior City/Suburb” or "Exterior Lakeshore/Acreage" now and when you’d like the interior photographed, order a tour based on the finished square footage. This essentially amounts to an additional $70.00 charge for the extra time and trip.
While the photographer is on the property, can they photograph a nearby attraction (i.e. lake, restaurant, school, park)?
We do have a large stock of complimentary neighborhood photos and may have previously photographed the location. Because every listing is unique, we have opened up our full library of stock imagery so you can customize your tour to fit your marketing strategy. Once your order has been placed, you are able to log into your Spacecrafting account and begin adding these photos to your tour at no additional cost. If you are not seeing something in our library that you would like included in your tour, please let us know, and we would be happy to see if the photographer has enough time to stop by to take the photos. We’re constantly adding to and updating our library and will do our best to accommodate requests.
Do you offer weekend photography sessions?
We request notification of a scheduling change by the end of the preceding business day. We do have a same day cancellation fee of $35.00 or properties up to 4,000 square feet and aerial shoots and $75.00 for properties over 4,000 square feet and night shoots if you need to cancel or reschedule on the day of the shoot.
What is your bad weather policy?
Can you hold me a spot on the schedule, and I’ll place the order on the website later?
However, in an effort to be fair, if there are a number of orders that need to be processed, we can collect the information (date, time and location) and contact you once we’re able to provide a specific date and arrival window.
Can I pay less for fewer photos?
Can you add photos I provide to the Virtual Tour?
How do I add my information to the tour?
Can I delete photos from the tour?
Can I purchase the previous listing agent’s photos?
We’re happy to reach out to the previous agent and discuss this option with them. Spacecrafting retains the long-term usage rights to the photos, but we do like to seek the previous agent’s approval. If the previous agent agrees, we provide them a credit for a future shoot. We would charge the new agent the corresponding square footage package.
Is drone photography legal?
Drone photography is a new and growing field, and the laws and regulations are constantly changing. We’re working with our aerial team and the FAA to make sure we follow all existing guidelines. Our aerial photographers are certified and our drones licensed with the FAA.
If I only want a few aerials, can I order the Aerial City Suburb package for a lakeshore property?
We do ask that you order the Lakeshore and Acreage package. Lakeshore properties require multiple resets with the drone in order to fully capture the property. In addition to the extra time it requires, flying over water increases the risk of damage to the drone.
The photographer missed a shot I requested, could they go back?
Yes, if a particular shot of the home was requested, we’d be happy to send the photographer back to the property to take the additional photo.
I forgot to request certain photos; can you send the photographer back?
If the request wasn’t noted in the order or articulated to the photographer, we’ll need to charge a $70.00 return trip fee for the photographer to stop back at the property.
Can you Photoshop out damage or imperfections in the photos?
Can you email me the photos?
We deliver the photos via your Spacecrafting account because the images are high resolution and are too large to be emailed.
Can you tell me more about the video options you offer?
We have two standard video options: Aerial Video and Architectural + Aerial Video. Our aerial videos provide a unique perspective to showcase the property and the surrounding area. They are set to music with a final playing time of about 1 minute. The Architectural + Aerial Video includes the aerial footage but also highlights six essential areas within the home’s interior, as well. Also set to music, these videos run about 1-1:30 minutes.
For a specific quote, please contact our office at 612.353.4073.
Can I leave my dog out during the photo shoot?
For the safety and convenience of our photographers, we request that if no one will be available to supervise the dog that it be placed in a kennel or in an area of the home that will not be photographed.
I had Virtual Staging done but would like a change made.
Once your virtual staging order has been delivered, we allow one courtesy edit request per order. This means if you had 1 or more images virtually staged , as long as the request is done at the same time all changes will be complimentary and changed on all requested images. Any change request beyond the first will incur additional Charges.